Privacy policy
At Taylforths Residential, we’re committed to respecting and protecting your privacy.
This Privacy Policy explains when and why we collect personal information about our
website visitors, customers and people who contact or interact with us, how we use it,
the conditions under which we may disclose it to others and how we keep it secure.
If you do not want us to process your personal information as described in this Privacy
Policy, please do not provide information to Taylforths Residential or use our website
{www.taylforths.co.uk}.
Taylforths Residential has a Data Protection Officer who is responsible for matters
relating to privacy and data protection. The Data Protection Officer can be reached at
info@taylforths.co.uk or 37A Church Street, Barnoldswick BB18 5UR.
About Taylforths Residential:
Taylforths Residential Ltd is a trading name of Taylforths Residential Ltd whose
registered number is 14063314 and the registered office is 37a Church Street,
Barnoldswick BB18 5UR
How do we collect personal information about you?
We obtain personal information about you that you provide to us through our website,
emails, phone conversations, documents you provide to us or when you visit one of
our branches, for example when you:
Enquire about specific properties for sale or for rent
Ask us to value your property
Register for our email newsletters
Participate in one of our surveys
Interact with us on our social media sites
We also obtain personal information relating to you using automated
technical means when you visit our website.
What type of personal information is collected?
The information we collect from you might include (but is not limited to) your name,
address, email address, phone number, date of birth and financial details and any
other information you choose to provide to us.
The information we collect through our website using automated technical means
includes: the Internet protocol (IP) address used to connect your computer to the
Internet, your login information, browser type and version, time zone setting, browser
plug-in types and versions, operating system and platform, identification number,
online identifier and location data. We also collect information about your website
visit including which website pages are accessed, page response times and length of
visits to pages.
How long do we retain your personal information?
We review our retention periods for personal data on a regular basis. We are legally
required to hold some types of information for certain prescribed periods to fulfil our
statutory obligations. Outside of specific statutory obligations, we will hold your
personal data on our systems for as long as is necessary for the relevant purposes for
which we use it, or in accordance with any retention periods set out in any relevant
contract you hold with us.
The GDPR requires controllers to state the period for which personal data will be
stored, or if that is not possible, the criteria used to determine the period. This is often
a difficult task, but we’ve added some wording below that could be used if
your agency is able to provide more specific information.
[In some cases it is not possible for us to specify in advance the periods for which we
will retain your personal information. In such cases, we will determine the period of
retention based on the following criteria:
How do we use your personal information?
Under the GDPR you have to state the purposes and legal basis for processing each
category of personal data. It is your responsibility to describe the purpose and
the legal bases that you are relying on, and where you are relying on ‘legitimate
interests’, what those legitimate interests are. We have made some suggestions
in red, but you’ll need to review these to determine whether they are appropriate
for your agency.
We may use the information that you directly provide to us in the following ways:
We may use your [name, address and contact details] for the purpose of
carrying out our obligations arising from any contracts entered into by you and
Taylforths Residential LTD such as [providing you with products and services
you have requested, visiting and arranging viewings of your property]. Our
legal basis for this use is [that it is necessary for the performance of a contract
to which you are party].
We may use your [name, email address and postal address] to [provide you
with information, you have requested from us, respond to enquiries or requests
from
you, communicate with you in relation to those enquiries or requests and arranging
visits to your property by our staff]. Our legal basis for this use is [our legitimate
interests, namely [carrying out activities in the course of Taylforths Residential LTD’s
business in response to customer enquiries or requests]].
We may use your [name, email address and postal address] to provide you
with information regarding similar goods and services to those you have
already enquired about or purchased. Our legal basis for this use is [our
legitimate interests, [namely the ongoing marketing of our goods and services
to individuals with whom we have an existing relationship in connection with
our goods and services and/or who have expressed an interest in those goods
and services].];
[Where you have entered into a contract with us or we have provided you with
services, ] we may use your [name, email address, postal address or phone
number] to ask for your feedback about the services we have provided to
you. Our legal basis for this use is our legitimate interests, namely [evaluating
and where necessary improving the quality of our service provision with a view
to promoting the success of our business and positive customer relationships].
[Where you are a party to an existing contract with us [or regularly enter into
contracts with us for our goods and services]], we may use your [name, email
address, postal address or phone number] to notify you of changes to the
terms and conditions of our services. Our legal basis for this use is [our
legitimate interests, namely [the administration and management of our
business contracts and relationships].]
We may use your [name, email address and postal address] to send you
marketing communications, if you have chosen to receive these. These may
include information about properties for rent or for sale, the current property
market, promotions or offers. Our legal basis for this use is consent.
We may use your [passport, driving license, recent energy/council bills] to
verify your identity where [we need proof of identity] Our legal basis for this use
is [compliance with a legal obligation to which we are subject][our legitimate
interests, namely ensuring the security of our systems, network and
information and those of third parties].
We may use the information that we automatically collect using technical
means through our website to:
Administer our site and for troubleshooting, testing, research and statistical
purposes. We use Google Analytics, a third party website monitoring tool. For
more information, see our Cookie Policy. Our legal basis for this is [our
legitimate interests, namely [monitoring the use of our software and IT
systems, improving our website]]
[Measure or understand the effectiveness of our own advertising activity. Our
legal basis for this use is our legitimate interests, namely improving the
relevancy of our advertising;]
[Measure or understand the effectiveness of our marketing emails. {State here
how your marketing software collects and uses information}. Our legal basis
for this use is consent.]
This automated collection of information may involve the use of cookies. Please see
our Cookies Policy for further detail about these.
We may analyse the personal information we collect directly from you and obtain
using automated technical means to create a profile of your interests and
preferences so that we can contact you with information relevant to you (if you have
chosen to receive marketing communications from us). [We may make use of
additional information about you when it is available from external sources to help us
do this effectively.
We may also use [any of your personal information that we collect from you
directly][and additional information about you from external sources] where
necessary to detect and reduce fraud and credit risk. Our legal basis for this use of
your personal information is [our legitimate interests in preventing our business being
subject to fraud or credit risk].
Who has access to information?
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not
limited to:
• Business partners, suppliers and sub-contractors working on our behalf for the
purposes of completing tasks and providing services to you. You may be sent regular
marketing email relating to Taylforths Residential Ltd/Housing Market by nurtur.group
Limited, company registration number 09210707, registered in England and Wales, registered
office 121 Park Lane, London W1K 7AG. You can opt to unsubscribe from these emails at
anytime via a link at the bottom of the email
When we use third party service providers, we disclose only the personal information
that is necessary to deliver the service and we have a contract in place that requires
them to keep your information secure and otherwise use your information in
accordance with applicable data protection law.
We may disclose your personal information to any member of our group of
companies (this means our subsidiaries, our ultimate holding company and all its
subsidiaries [www.discoverpm.co.uk] insofar as reasonably necessary for the
purposes set out in this policy.
We may disclose your personal information to [our insurers and /or professional
advisers] insofar as reasonably necessary for the purposes of [obtaining and
maintaining insurance coverage, managing risks, obtaining professional advice and
managing legal disputes.]
We may transfer your personal information to a third party as part of a sale of some
or all of our business and assets, or as part of any business restructuring
or reorganisation, or if we’re under a duty to disclose or share your personal data in
order to comply with any legal obligation or to enforce or apply our terms of use or to
protect the rights, property or safety of our customers. However, we will take steps
with the aim of ensuring that your privacy rights continue to be protected.
In addition to the specific disclosures set out in this section, we may disclose your
personal information where such disclosure is necessary for compliance with a legal
obligation to which we are subject, or in order to protect your vital interests or the vital
interests of another natural person, or for the establishment, exercise or defence
of legal claims, whether in court proceedings or in an administrative out-of-court
procedure.
Your rights
In this section we have summarised the rights that you have under data protection
law. Some of the rights are complex, applying only in certain circumstances and
subject to certain exceptions, and in the interests of keeping this policy concise, not all
of the details have been included in our summaries. Accordingly, you should read the
relevant laws and guidance from the regulatory authorities for a full explanation of
these rights.
You have the right:
To object to us processing your personal information for marketing purposes. If
you object, we will stop processing your personal information for this
purpose. When we collect your data, you can choose whether or not you wish
to receive marketing communications from us. If you wish to stop receiving
marketing communications, you can opt out at any time by clicking
an ‘unsubscribe’ link at the bottom of one of our emails.
To access the information we hold about you and certain information about
our processing of it and your rights in relation to it.
In certain circumstances, to obtain erasure of the personal information we hold
about you, subject to certain exceptions.
To rectification of the information we hold about you.
In certain circumstances, to restrict our processing of your personal
information or object to us processing it If you object, we will stop processing
your personal information unless certain exceptions apply.
Where our legal basis for processing your personal information is your consent
or the performance of a contract and we process it by automated means, to
be provided with the personal information we hold about you in structured,
commonly used and machine readable format and to transmit the
information to another controller.
To not be subject to a decision based solely on automated processing,
including profiling, that produces legal effects concerning you or similarly
affecting you, subject to certain exceptions.
Where our processing of your personal information is based on your consent,
to withdraw that consent at any time. If you withdraw your consent, we will stop
the relevant processing, but it will not affect the lawfulness of our processing
before the withdrawal.
To exercise any of these rights, email us at info@taylforths.co.uk or write to us
at 37A Church Street, Barnoldswick BB18 5UR. In addition, you can exercise your
right to object to direct marketing at any time by clicking an ‘unsubscribe’ link
at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data
protection laws, you have the right to lodge a complaint to a supervisory
authority
responsible for data protection. You may do this in the EU member state of your
habitual residence, your place of work or the place of the alleged infringement.
More information about lodging a complaint with the Information Commissioner’s
Office (the relevant UK supervisory authority) can be found
at https://ico.org.uk/concerns/.
Security precautions in place to protect your information
We take appropriate technical and organisational precautions to secure your
personal information and prevent its loss, misuse or alteration. All information you
provide to us is stored on our secure servers. Where we have given (or where you
have chosen) a password which enables you to access certain parts of our websites,
you are responsible for keeping this password confidential. We ask you not to share
your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet
is inherently insecure, and for this reason we cannot guarantee the security of data
sent between us over the internet.
Use of Cookies
Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of
information sent by an organisation to your computer and stored on your hard drive
to allow that website to recognise you when you visit. They collect statistical data
about your browsing actions and patterns.
Cookies allow us to provide important site functionality so you don’t have to re-enter
lots of information. They also allow us to remember what links and pages you have
been or viewed during a session. This helps us deliver a better, more personalised
service to you.
It is possible to switch off cookies by setting your browser preferences. For more
information on the Cookies we use, visit our Cookies Policy.
Links to other websites
Our website may contain links to other websites run by other organisations. We are
not responsible for the privacy practices of those organisations or the content of their
websites. You should read the privacy policies of these organisations before providing
them with any personal information.
Transferring your information outside of European Economic Area (“EEA”)
If your agency transfers information outside of the EEA, you will need to say what basis
you are relying on to make these transfers lawful, such as standard contractual
clauses with non-EEA-based service providers, Privacy Shield registration (for U.S.
companies), or an adequacy decision in respect of the relevant country. You will need
to complete the wording provided in respect of your customer’s international group
companies and suppliers. If you have information relating to the service providers
used as part of your services, you could add this detail here.
In this section we provide information about the circumstances in which your
personal information might be transferred to countries outside the EEA.
We [and our other group companies] have [offices and facilities] in [specify
countries]. [The European Commission has made an “adequacy decision” with
respect to [the data protection laws of each of these countries].] [Transfers to [each
of these countries] will be protected by appropriate safeguards, namely [the use of
standard data protection clauses adopted or approved by the European
Commission, a copy of which can be obtained from [source]] OR [the use of binding
corporate rules, a copy of which you can obtain from [source]] OR [[specify
appropriate safeguards and means to obtain a copy]].]
[Specify category or categories of data recipient] [is] OR [are] situated in [specify
countries].[ The European Commission has made an “adequacy decision” with
respect to [the data protection laws of each of these countries].][ Transfers to [each
of these countries] will be protected by appropriate safeguards, namely [the use of
standard data protection clauses adopted or approved by the European
Commission, a copy of which you can obtain from [source]] OR [[specify appropriate
safeguards and means to obtain a copy]].]
If you use our services while you are outside the EEA, your information may be
transferred outside the EEA in order to provide you with those services.
Review of this Policy
We keep this Policy under regular 3 monthly review.
If we change our Privacy Policy we will post the changes on this page and may place
notices on other sections of the website and/or notify you by email.
Further information
You can obtain further information about data protection laws by visiting the
Information Commissioner’s Office website at www.ico.org.uk